I thought I'd better write a little something about changes, delays and FAQs regarding how we are doing things during these difficult times thanks to the Covid-19 pandemic.
Firstly, we have stopped all "in person" shop visits & face to face readings until further notice. As we work from home and our shop is literally in our house, we do not currently meet the Governments' regulation requirements of per square metre, along with this it is simply not practical or possible in some instances to be able to disinfect products if we have customers here in person due to the nature of our products. This means all readings are currently only available via email, facebook messenger/video call or Skype.
PICK UP SERVICE:
We are now offering a pick-up service by appointment, local customers are welcome to select pick up during checkout to save on postage charges. We will notify you via email when your order is ready to collect and arrange a day & time that suits you to pick up your order from our collections table by the front door. Not overly personal we know, but this is the best we can offer at this stage to keep everyone safe.
We are doing our best to get orders out to our wonderful customers as often as possible. We have decided to post 2-3 times per week to. Tracking numbers will be sent as soon as your order is ready to leave. We do apologize for the added delays and appreciate your understanding and patience on this one Xx
Australia Post is overwhelmed with packages and mail at this time, they are working with minimal staff and adhering to strict covid-19 regulations which unfortunately does mean extended delays for some customers at times. According to Australia Post, some tracking information may not be updated as regularly as usual and may also cause issues for some of our customers waiting on orders to arrive. For more information please visit Australia Post here.
We already wear gloves while making many of our products for hygiene purposes, such as weighing and bagging your herbs, making our Tea blends etc. Our counter and workspaces have always been cleaned daily, now we have added extra disinfecting to our cleaning routines and wipe spaces down with it regularly thoughout the day as well. As mentioned above, we don't leave the home unless for necessary reasons and working from home means our shop is also under isolation rules.
STOCK WE ORDER:
As you can imagine, many of our products that are not handcrafted and need to be ordered from our suppliers have been rather difficult to obtain during these times. We are doing our best to continue offering these products in the store, but some are impossible to get hold of due to either lengthy delays in shipping, stricter and longer delays in Customs and of course the currency conversions adding to the troubles. This has caused issues with not only the products we order in to resell, but also little things like packaging, bottles and even twine!
As many Aussies know, our NBN isn't as great as it could or should be. Unfortunately we are often finding our Internet dropping out constantly! It may take me a little longer to respond to emails but I promise I will do so ;) This also stems into Shipping issues and delays as Australia Post is often also having troubles and I pay/print shipping labels online.
Being on the NBN, our landline phone is also having a lot more trouble than usual with drop outs and at times just not working at all. If we do not answer your call, please leave us a message and contact number (spoken clearly) so we can get back to you as soon as possible.
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I think that's all I need to write about here, if you have any other questions not listed above, please let me know and I'll add to this post.
Stay home & stay safe, this will all end at some point (hopefully soon) Xx
- Clean your hands often. Use soap and water, or an alcohol-based hand rub.
- Maintain a safe distance from anyone who is coughing or sneezing.
- Don’t touch your eyes, nose or mouth.
- Cover your nose and mouth with your bent elbow or a tissue when you cough or sneeze.
- Stay home if you feel unwell.
- If you have a fever, a cough, and difficulty breathing, seek medical attention. Call in advance.
- Follow the directions of your local health authority.