Shipping & Returns
SHIPPING & RETURNS POLICIES
We use Australia Post to send all orders out to our wonderful customers. There are several options for you to choose from during checkout depending on the total size and weight of your order.
You can opt for standard post, which is generally delivered within 3-4 business days once lodged at the Post Office, or Express Post which is usually delivered within 2 business days once lodged.
Please be aware that we are currently only posting orders out twice a week due to transport issues, any delays on shipping or delays within the postal network are generally displayed on the banner at the top of our website - alternatively you can find delays within the postal network listed on the Australia Post website.
We do not accept returns for change of mind, cancelled orders may incur an administration fee of 10% of the order total.
Any returns, exchanges or refund requests must be made in writing to firstname.lastname@example.org within 24 hours of receiving your order and the item/s in question must be returned in sellable, unused and undamaged condition at the customers expense if the request is accepted.
Refund requests are at the discretion of Lylliths Emporium staff members based on individual circumstances.