Shipping & Returns

SHIPPING & RETURNS POLICIES

Shipping:

We use Australia Post to send all orders out to our wonderful customers. There are several options for you to choose from during checkout depending on the total size and weight of your order.

You can opt for standard post, which is generally delivered within 3-4 business days once lodged at the Post Office, or Express Post which is usually delivered within 2 business days once lodged.

Please be aware that we are currently only posting orders out twice a week due to transport issues, any delays on shipping or delays within the postal network are generally displayed on the banner at the top of our website - alternatively you can find delays within the postal network listed on the Australia Post website.

Damaged Items:

All orders are packaged by hand and the utmost care is always taken to ensure products are packaged as carefully and securely as possible. Unfortunately once they have been posted we have no control over the Postal Service, we DO everything we can to avoid damages but can not be responsible for lost or stolen packages and as such if your order has been delivered (every package includes tracking) there are no refunds.

We are looking into adding insurance and signature on delivery as options during checkout - please feel free to request this if you'd like to be covered (approximately an additional $3 - $10 depending on order value, can be paid via bank deposit)

Returns:

We do not accept returns for change of mind, cancelled orders may incur an administration fee of 10% of the order total.

Any returns, exchanges or refund requests must be made in writing to sales@lyllithsemporium.com.au within 24 hours of receiving your order and the item/s in question must be returned in sellable, unused and undamaged condition at the customers expense if the request is accepted.

Refund requests are at the discretion of Lylliths Emporium staff members based on individual circumstances.